Tuesday, September 28, 2010

3.0 The company

3.1 Company history

Popeyes story began in 1972, when Al Copeland opened a quick-service restaurant called “Chicken on the run.” The restaurant served traditional mild fried chicken to the folks in the small New Orleans suburb of Arabi. Unfortunately, business was slow. Copeland realized that he’d have to sell a spicier alternative to his standard chicken recipe if he wanted to impress flavor-seeking New Orleanians. Copeland soon reopened his restaurant as “Popeyes”, named after the character Popeye Doyle in the movie “The French Connection.” Popeyes opened its first franchise restaurant in Baton Rouge, Louisiana, and added 500 more over the next decade. Popeyes went global in 1984 by expanding into Toronto, Canada. Popeyes continues to expand into new markets around the globe. A year later, Popeyes opened its 500th restaurant, putting the brand on equal footing with national competitors. In a nationwide taste test, Popeyes beat Church’s Chicken and KFC. As a result, Popeyes launched a campaign,”America’s Fried Chicken Champ – The Spicy taste That Can’t Be Beat.” By 1989, nearly 700 Popeyes restaurants served customers thoughout the U.S. As the world traveled to Atlanta for the 1996 Summer Olimpic Games, Popeyes opened its, 1000th restaurant worldwide in the Sweet Auburn historial district of the city. Popeyes was also named ”Best Fried Chicken” in Dollas, Atlanta and New Orleans, a feat almost unheard of in the quick-service restaurant industry. Nationwide events and restaurant specials kicked off a year of celebration as popeyes market its 25th anniversary. Popeyes returned to its Cajun roots with a new restaurant design and menu to reflect that New Orleans zest. A bright, colorful new look and exciting new dishes complemented the change. The brand added the Popeyes Louisiana Legends line of over-rice dishes in 1998, winning a Menumaster award in the Best menu/Line Extension by Nation’s Restaurant News. Popeyes celebrated its 30th anniversary by winning two prestigious industry awards for culinary excellence and customer service. Popeyes won restaurant Business Magazine’s Menu Strategist Award in the quick service category. Popeyes was also honored as the gold level winner in Restaurants & Institutions’ Choice in Chains Customer Satisfaction Awards, the third time the chain was recognized by the publication. As we approach our 35th year of serving great food in a unique environment, we continue to look ahead to the future. Our leadership team remains committed to creating fresh new ideas to propel Popeyes even further into the heart-and stomachs-of our customers.


3.1 Corporate reputation and image

Louisiana is home to some of the finest cooking in the world. Down here food is a passion, and recipes aren’t just written down - they’re passed down from generation to generation.

3.2 Philosophy

Malaysia and Louisiana are melting pots of a diverse group of people and cultures that have come together to create a blend of local cuisine that can’t be found anywhere else in the world. Full of spices and herbs, not to mention a generous touch of spiciness, Louisiana-inspired cooking can certainly be very well received here in Malaysia.

3.4 Mission, vision, culture

Mission: Satisfying taste buds everywhere with authentic, flavourful and slow-cooked food -- Louisiana style!

Vision: remain bullish of their prospects in Malaysia

Culture: Malaysia and the state of Louisiana have a lot in common.

3.5 CRM Activities

( Twitter) http://twitter.com/popeyeschicken

(Facebook) http://www.facebook.com/PopeyesLouisianaKitchen)

3.6 Market share

Popeyes has 1,944 restaurants across the world, with about 80 percent of them in the U.S. It wants to add more stores both in the U.S. and in international markets. There are 7 Popeyes restaurant in Malaysia. Popeyes was first released at the year of 2009 located in Taman Tun Dr Ismail.

3.7 Product sales history

The company expects to earn between 73 and 77 cents per share this year, compared to 74 cents last year, when the company logged a net profit of $18.8 million. Store operators are posting wider profit margins.


3.8 Current marketing objectives (long-term and short-term)

Long term:

Strategy Centers Around Facebook and Twitter

Popeyes is doing a long term marketing strategy by receiving feed backs from social networks such as Facebook and Twitter. People nowadays literally can’t live without these social networks thus it is a very convenient way of getting people’s feedback and updating info about any news on the company and so on.

http://www.mpdailyfix.com/popeyes-louisiana-kitchen-social-media-strategy/

Short term:

(Internationally) The Tackle Box, which focuses on the chain's portable menu items and has helped boost lunch traffic. It is rebranded to Popeye's Louisiana Kitchen, with schedule for re-imaging to be announced.

http://www.qsrweb.com/article/95441/Popeyes-Improving-the-experience

4.1 Current consumer characteristics

4.1.1 Primary DEMOGRAPHICS

Age

Young adult from 12-21 years old

Gender

Male and female

Education

Primary until college

Occupation

Student

Income rage

Less than Rm500

Race& ethnicity

For all races

Geographic location

urban

4.1.2 Primary PSYCHOGRAPHICS

Perception

Young adult who love to eat fast food because of its taste.

Young adult who is impatient to wait for food.

Learning

They learn from internet, peers, tv, and etc…

Motivation and needs

The juicy chicken motivates them. They just love to enjoy fast food.

The extra food features motivates them to discover new things.

Attitude

Money saving, impatient

Personality

Trendy, updated

Lifestyle

Active

4.1.3 Secondary DEMOGRAPHICS

Age

Adult from 23-45 years old

Gender

Male and female

Education

College, University

Occupation

White collar

Income rage

Rm 1000- Rm 5000

Race& ethnicity

For all races

Geographic location

urban

4.1.4 SecondaryPSYCHOGRAPHICS

Perception

Adult who think that time is very important to them.

Learning

They learn from internet, peers, tv, and etc…

Motivation and needs

They need something which is fast and time saving.

They need food which is not expensive yet delicious.

Attitude

Neat and clean

Personality

Discipline

Lifestyle

Working

4.2 Stake holder characteristics

4.2.1 Primary

a. Chairman/ president

b. Board of directors

c. Chief executive officer

d. Committees

e. Staff/ workers

f. Suppliers

4.2.2 Secondary

a. Government

b. Media

c. Public

5.1 The Industry

5.1.1 Definition of the industry

Food and beverage industry

5.1.2 Shape of the industry

Growing. Because it is still new in Malaysia and there are still opportunities for getting better.

5.1.3 Development of the industry

Malaysia Food and Beverage Industries, which includes manufacturer, distributor, supplier international trades beverages exporter.

Rich tropical and agricultural resources combined with the diverse cultures in Malaysian society — Malay, Chinese and Indian, have resulted in a fascinating range of processed food with an Asian twist.

These exotic foods include marine foods, processed horticultural produce, cocoa products, spices, processed meat and poultry, and convenience and frozen foods. Notably, Malaysia is the world’s leading exporter of pepper. Malaysia also ranks as the world’s 3rd largest producer of cocoa and one of the largest exporters of pineapples.

Marine Products
Some of Malaysia’s main exports of marine products include frozen prawns, canned fish, roasted eel and surimi.

Horticultural Produce
The country is one of the world’s largest exporters of pineapples. Malaysian pineapples in canned or juice form are consumed all over the globe. Other exotic tropical fruits such as jackfruit, starfruit or carambola, guava, roselle and papaya are canned in syrup or brine,

pickled in vinegar or dehydrated. Fruits such as pink guava, passion fruit, rambutan and soursop are also canned or processed into juices, concentrates, puree and jam.

Cocoa
As the world’s 3rd largest cocoa producer, Malaysia is a major exporter of processed cocoa products. The high quality of Malaysian cocoa products such as cocoa butter, cocoa paste/liquor, cocoa cake and cocoa powder, have made them popular ingredients in confectionery and chocolate production overseas. Malaysia also has a strong base of manufacturers producing chocolates and other chocolate products such as cooking chocolate, chocolate rice and chocolate chips. Vochelle chocolate is one example of a home-grown brand which is exported.

Spices
Malaysia is the world’s largest exporter of pepper under the trade name Sarawak Pepper. Sarawak Pepper is consumed in more than 40 countries worldwide, such as Singapore, Western Europe and Japan, and the emerging markets in Eastern Europe, Northern Africa, West Asia, Far East, North America and the Pacific Rim.

Value-added pepper and pepper products include speciality pepper, processed pepper and pepper-based products and pepper in special packaging. Other new products include extra-bold pepper, creamy white pepper, extra-clean pepper, green pepper sauce, green pepper pickles, pepper perfume, pepper sweets and pepper biscuits. Spices such as clove, coriander, turmeric, fennel, lemon grass, anise, cumin and cinnamon are packaged and exported under brand names like Sakthy’s and Adabi.

Convenience Foods
Advanced packaging techniques and sophisticated methods of preserving fresh foods have enabled Malaysian-prepared foods to penetrate overseas markets. Examples of local brands that have successfully capitalized on retort pouch packaging include Brahim’s, a range of Asian convenience foods and sauces which retails in major markets overseas such as the USA and the EU. Freezing and food preservation techniques are key in producing frozen convenience foods including Asian-style breads such as ‘roti canai’ and steamed buns under local brands such as Oriental Fortune.

Poultry and Red Meat Products
Frozen poultry and red meat products such as burgers, frankfurters and nuggets are sold under brand names such as Ayamas and Ramly Burger. Deli meats such as pastrami, salami, roast beef, smoked turkey breast, pepperoni, and veal sausage are marketed under brands like Prima.

Development
Intensive R&D and product development guarantee that Malaysia continually finds inventive uses for its food resources and introduces fresh products into export markets. Health and well-being are major trends in developing new food products. These include:

  • Developing low-cholesterol cooking oil using red palm olein
  • Substituting palm-based coconut milk powder as a low-cholesterol substitute for traditional coconut milk.
  • Substituting cholesterol-free palm oil for other fats in transfer soft margarine, herbal or Tongkat Ali chocolate, and goat’s milk ice cream.
  • Using local herbs such as Eurycoma Longifolia Jack (Tongkat Ali), Centella asiatica (pegaga), Ocimum sanctum (selasih) and Orthosiphon aristatus (misai kucing) in natural food supplements to improve health and wellbeing
  • Developing ‘gamat’ or sea cucumber harvested from Malaysian seas into potent food supplements, whether in capsule, jelly or liquid form.

The emphasis is also on finding ways to extend the shelf life of raw and processed foods. Areas being looked at include creating new packaging and handling techniques for live tiger prawns and new fruit strains that can be kept longer.

Standards

  • HACCP, which provides full assurance on the premium quality of Malaysian food products.
  • GMP (Good Manufacturing Practices)
  • SOPs (Sanitation Standard Operating Procedures)
  • Malaysian food products which are certified “halal”
  • Malaysian marine products also meet CE or EU standards for frozen seafood
  • Malaysian manufacturers are moving towards the adoption of ISO 9000 and QAP (Quality Assurance Programmes.)

‘Halal’ Hub
As a pioneer in promoting “halal” food globally, Malaysia’s locally developed “halal” certification serves as an example for other nations and has been commended by the United Nations as a model system. Where meat products are concerned, the “halal” certification is awarded when the producer has strictly followed procedures for slaughtering, processing and other related operations as prescribed by Islam.

For other food products, the “halal” designation means that all ingredients used in manufacturing the products are approved Islamically. Raw materials used as feed-stocks and as intermediate goods to manufacture value-added products are inspected to ensure “halal” standards are met.

The “halal” certificate is not just a religious requirement. In order to gain “Halal” certification, manufacturers must adhere to strict cleanliness and quality controls. Currently, “halal” products certified in Malaysia run the gamut from processed chicken and beef products to ice cream, chocolate and food supplements.

Source: http://www.aseansources.com/jsp/malaysia_food_beverage.jsp

5.2 The marketplace

5.2.1 Current condition of the marketplace

The current condition of fast food marketplace is getting better where people nowadays have tight schedule in their daily routine life. People rely on fast food rather than cook at home or waiting for food in other restaurant, thus of the good condition in the market place.

5.2.2 Changes in the marketplace that may affect your campaign-positively or negatively

· Positively-People could not resist the attraction of the tasty fast food

· Negatively- Over health conscious



6.1 Direct competitor market share

6.1.1 KFC

Market Share

A market share of over 35%. With over 540 KFC restaurants in Malaysia, Brunei and Singapore.

Products features

-Original Recipe fried chicken which contains secret blend of 11 herbs and spices

-For frying chicken, they use non-hydrogenated palm oil that contains insignificant amount of trans fat and it is 100% cholesterol free.

New Products

KFC Toasted Pocketful

Positioning

To be the leading integrated food services group in the ASEAN region delivering consistent quality products and excellent customer-focused service.

Current and Past Advertising Campaign

Past:

-KFC Zinger Tower Crunch Combo

-Online voucher

-KFC Hotrods with smoking hot sauce

-KFC Beetle Pose & Post Contest

Beetle Collectibles with purchase Xmeal

Current:

-Free 1 bottle Life chilli with purchase family feast set

-Pesta Bola game from 27 May- 21 July 2010

-KFC am Smart breakfast from RM4 everyday

-Free Bunny toys with purchase chicky meal set

Media expenditure

KFC is spending more than RM2 million on advertising and promotion, including TV, radio and press advertising, outdoor, out of home media and in-store point of sales materials.

Advertising Schedules

In the past, KFC has been all about their fried chicken roots with campaign slogans like finger-lickin’ good and always having Colonel Sanders as their trademark. Lately, the company has tried to create a new culture by pushing their new “Kentucky Grilled Chicken” products and the fact that their chicken now has 0 grams of trans. fat.

In addition, they have tried to revamp their brand image to target younger consumers by replacing the traditional Colonel Sanders with an animated character and the chain’s locations now have bolder colors and updated graphics. Plus, the company has taken the constantly in your face approach with a market leading 52 week a year TV advertising schedule.










6.1.2 Marrybrown

Market Share

Marrybrown is the largest homegrown fast food chain with a global reach of over 250 outlets in Malaysia, Indonesia, China, India, Sri Lanka, Tanzania, UAE, kingdom of Saudi Arabia, Kuwait, Qatar. Kingdom of Bahrain, Azerbaijan, Syria and Iran.

Products features

The menu features a wide variety of tasty meals including crispy juicy fried chicken, burgers, and seafood and rice products. Some items are options developed to respond to unique regional taste and reference. The menu continues to evolve and expand, reflecting the growing demand for something different in customers overall dining experiences.

New Products

Mexican Feast set meal which valid until 22th August 2010

Positioning

-Excellence in customer service

-High Standards in Personal Growth and development through consistent training

Current and Past Advertising Campaign

Current:

- Marrybrown voucher (Happy Monday to Thursday ) with 20% discount.

-Mexican Feast promotion from 09/07/2010 to 22/08/2010

Media expenditure

unobtainable

Advertising Schedules

unobtainable

6.1.3 A&W

Market Share

A&W operates in 11 countries with 644 restaurants worldwide

It has 39 outlets throughout the country with the bulk of them located in the Klang Valley, but there are plans to open new outlets in Sabah and Sarawak in 2011

Products features

-A&W serves hot dogs, hamburgers, and its A&W root beer

-frosty mugs of A&W root beer, root beer floats, Papa Burger

New Products

new Premium Turtle Sundae

Positioning

Brand serving "all-American food."

Current and Past Advertising Campaign

Past:

- A&W and Jim Belushi offered a trip to Los Angeles with a VIP pass to "A&W Ultimate All-American Cookout and Concert" at the House of Blues over eBay

-A&W cash voucher

Current: Sen savers only RM 2.80 each promotion

Media expenditure

unobtainable

Advertising Schedules

unobtainable